Help
Support
Contact technical support, join our community, report bugs, or request features.
Get support for OutRiskAI through our official help channels, technical documentation, or community resources.
Before opening a support request, check our Frequently Asked Questions for immediate answers to common issues.
Support Channels
1. Direct Email Support
- General & Technical Support:
info@ssingularity.co.in - Sales & Enterprise Inquiries:
shruti@ssingularitee.com - Response Time: Within 24 business hours.
2. Live In-Dashboard Support
- Access live chat directly within the OutRiskAI Web Application by clicking the support widget in the bottom navigation.
- Hours: Monday through Friday, 9:00 AM – 6:00 PM EST.
3. Community & Developer Hubs
- GitHub Repository: ssingularitytech/outriskAI
- Issue Tracking: Report bugs or submit feature requests on GitHub Issues.
Guidelines for Submitting Technical Support Tickets
To help us resolve your issue quickly, please include:
- Clear Description: A detailed summary of the problem or unexpected behavior.
- Steps to Reproduce: Sequential steps showing how to trigger the issue.
- Environment Details:
- Browser name and version (e.g. Chrome 122).
- Document ID or API endpoint path (if applicable).
- Error Logs or Screenshots: Copy the exact error code or attach relevant screenshots.
Sample Support Payload Checklist:
[✓] Contract ID or Endpoint URL
[✓] HTTP Response Code (e.g. 409 Conflict)
[✓] Idempotency-Key or Request ID header value
[✓] Description of expected vs actual behaviorService Level Agreements (SLAs)
| Account Tier | Email SLA | API Rate Quota | Dedicated Manager |
|---|---|---|---|
| Standard User | 24 - 48 hours | 100 req / 15 min | No |
| Enterprise Plan | < 4 hours | Custom higher limit | Yes |